Shipping We ship most orders UPS ground service or by surface mail. Shipments leave our store on weekdays and should be allowed one to five weeks delivery time depending on your area. Express deliveries can be made, but delivery charges will vary. Warranty If you have any questions or concerns upon arrival of our product please contact us immediately and we will direct you on how to proceed. All returns must be postpaid and COD returns are not accepted. Returns Returns must be made within 30 days of our shipping date. Items must be returned postpaid (COD returns not accepted) and there is a restocking charge of 15%, in unmodified, saleable condition. Custom orders are not returnable. If an item is unsatisfactory, return it under the terms of our guarantee Damaged or Defective? If you receive an item that's damaged or defective or is not the item you ordered, save the box and all the packing material and contact us. We'll give you instructions on how to proceed. In the meantime, we'll be sure a replacement is sent to you promptly. Product Guarantee We want you to be completely satisfied with your Product purchase. If a selection doesn't meet your expectations, it may be returned for a full refund or exchange within 30 days of delivery. We do not guarantee fixtures against damage caused by improper use.