Shipping We ship most orders UPS Ground, Fed Ex Ground or by surface mail. Shipments leave our store on weekdays and should be allowed one to five weeks delivery time depending on your area. Certain items require a more extensive lead time and are noted as such on the items listing page, or by your Waterglass Studios Representative. Express deliveries can be made, but delivery charges will vary. Taxes and Brokerage Fees Sales Tax British Columbia law requires us to charge sales tax on each order to British Columbia residents. Currently we do not charge sales tax to any other provinces or states in North America. Government sales tax applies to all Canadian provinces. Brokerage Fees For items shipped by UPS or Fed Ex there will be a handling charge to you for clearing customs from Canada to the USA. There may also be state taxes where applicable. Warranty All our products are guaranteed against defects in materials and workmanship for two years from date of purchase. If you have any questions or concerns upon arrival of our product please contact us immediately and we will direct you on how to proceed. All returns must be postpaid and COD returns are not accepted. Our Warranty Does Not Cover · Damage to light fixtures and shades due to improper use of light bulbs, such as using higher wattage or bulb types not recommended. · Changes in look to finishes. · Damage caused by improper cleaning or exposure to weather or other corrosive elements. · Cost of removal and installaion. Returns Returns must be made within 30 days of our shipping date. Items must be returned postpaid (COD returns not accepted) and there is a restocking charge of 15%, in unmodified, saleable condition. Custom orders are not returnable. Damaged or Defective? If you receive an item that's damaged or defective or is not the item you ordered, save the box and all the packing material and contact us. We'll give you instructions on how to proceed. In the meantime, we'll be sure a replacement is sent to you promptly.